FAQ

 

Have a question?

Check out our FAQs below or feel free to reach out to us at customers@thebrotbox.com

General

What is The Brot Box?

The Brot Box is an e-commerce online shop specialized in authentic, delicious and convenient baked goods, made with craftsmanship and love by professional bakers in Germany.

The Brot Box delivers Bread Loaves, Rolls and Pretzels to your door, all built on high quality ingredients and ready to enjoy in minutes.

We are aware of the importance of healthy and good food and believe that bread as the simplest and oldest food in human history only needs a few natural ingredients to nurture and nourish ourselves throughout the day.

Why does The Brot Box bake in Germany?

The answer is simple: Ingredients and craftmanship!

Our products are all built on high quality ingredients. Common flour in the USA is processed and therefore also known as bleached or enriched flour. Whereas common flour in Europe is not processed, due the stricter regulations on food and ingredients. Furthermore the use of unprocessed and natural flour is healthier, since it contains all essential nutrients of a whole grain.

What is the difference between common grocery store bread and The Brot Box bread?

Common grocery store wheat loaves are full of processed ingredients, containing enriched and/or bleached flour and additives. Even the supposedly better whole grain alternatives have a list with way too many ingredients, including preservatives, processed flour and added sugar.

We at the Brot Brox strictly refrain from such unhealthy choices. Our products are 100% GMO-free, without preservatives, flavour enhacers, artificial colours and flavours.

How do I order and how long does it take to receive my Brot Box?

The Brot Box is an e-commerce online shop. You can order conveniently from your preferred device through our easy checkout process at any time.

We are packing boxes Monday to Wednesday. Order till noon the day before and your Brot Box is on his way right to your doorstep.

Delivery usually takes 1-3 business days and once your parcel is shipped, we provide you with the tracking information via email. Of course, things don’t always go as planned. Therefore it can happen, that the shipping takes more time.

How does my baked goods stay fresh in transit?

Our breads contain sourdough and/or rye flour that keep the products fresh during transit.

In addition we have specially designed boxes and use insulating material and ice packs to keep the items cool for a certain time, just to be on the “safer” side and be prepared for any carrier delays.

If you aren’t home when your box arrives, it’s no problem - your box can wait for you on your doorstep for a while.

Once you‘re at home, pop the breads into the freezer for optimal freshness and shelf life and store it away till you’re ready to eat.

Do I need to be home when my Brot Box is delivered?

You definitely do not need to be home when your delicious box arrives. Carriers will leave the box at your door without a signature.

 

And don’t worry about the freshness, our breads contain sourdough and/or rye flour that keep the products fresh during transit.

 

In addition we have specially designed boxes and use insulating material and ice packs to keep the items cool for a certain time, just to be on the “safer” side and be prepared for any carrier delays.

 

Once you‘re at home, pop the breads into the freezer for optimal freshness and shelf life and store it away till you’re ready to eat.

Is my order fresh/ready to eat once received and how should I bake the products?

Yesss, your order is fresh like a cucumber!

 

That’s what makes us stand out from the crowd. We want you to experience the authentic taste and smell of oven fresh bread. Therefore we go the extra mile and partially bake it just to the right degree for you.

 

Please make sure that after receiving your Brot Box delivery to either directly put it in the freezer or bake your delicious friend in your oven. Therefore, follow the instructions on the label, the baking process takes around 8-20 min. Make sure to let your hottie cool down for a few minutes before serving.

 

Congrats, you are now a bakery chef.

How long does my order stay fresh?

Storing your order in the freezer keeps it fresh up to 6 months.We recommend keeping all products frozen until you want to prepare and enjoy them.

 

Since we do not use additives that extend the shelf life and freshness in an artificial way, we recommend consuming your baked goods within the next few days after preparation.Breads stay fresh for a few days and slices or rolls can be toasted if you like.

How should I store my baked goods after arrival?

Once you‘ve opened the box, pop product packages into a freezer right away to maintain freshness. They’ll stay fresh for up to six months.If you decide to prepare some of your delicious choices right away, follow the baking/preparation instructions on the product label and enjoy.

What are your shipping rates?

We offer Insulated Standard Shipping options nationwide:

  • Flat Rate: $9.99 per order
  • Free Shipping: Enjoy free shipping on all orders over $89.99.

Full price will be displayed at checkout.

 

Of course by reaching the free shipping threshold, you'll get the best price value. And remember by storing the breads in your freezer they'll stay fresh up to 6 months.

 

Stock your freezer for a better price and never run out of delicious and nutritious bread ;-).

Products

Do you offer vegetarian/vegan options?

Yes! All our products are vegan. Although some of our Bread Loaves, Pretzel Products and Rolls are baked in a bakery that also uses milk and eggs. If you eat a strict diet, we recommend checking the ingredients listed on our website to ensure they line up with your needs.

What does fully baked and 85% par-baked mean?

We want you to experience the authentic European taste and smell of oven fresh baked goods. Therefore we go the extra mile to make it as convenient as possible for you without any loss of quality. That’s what makes us stand out from the crowd.

 

Fully baked products are ready to eat after the required thawing time. These products suit perfectly for occasions, where you do not have access to an oven.In you have access to an oven, we recommend baking all fully baked Bread Loaves and Pretzel Products for best results.

 

85% pre-baked products are partially baked. The last 15% make the difference. Bake products from 8 to 15 minutes and enjoy warm and fresh like directly from a baker's oven.

Ingredients

Where can I find ingredient lists and nutrition information?

We like to be as transparent as possible with our ingredients.

Ingredient lists and nutrition information can be found under the “Ingredients“ and „Nutrition Facts” tab on each of our product pages, as well as on the label of the individual packaging.

What if I have an allergy?

Allergen information can be found under the “Allergens” tab on each of our product pages.

We recommend reviewing the ingredients before placing your order to ensure our baked goods meet your dietary needs.

Baking

How long does it take to enjoy my products freshly? Do I need special equipment?

No special equipment needed!

 

To prepare our bake & serve products like Bread Loaves, Bread Rolls and Pretzels you will need a conventional oven and a baking sheet. Nothing special, right ;-)?

 

Following the baking instructions on the label will result with a perfect, freshly bread. The baking process takes around 8-20 min. Let it cool down up to 15 minutes before serving.

 

Congrats, you are now a bakery chef.

Are the products labeled with baking instructions?

Yes, the baking instructions are printed on the back of the packages. You can also look them up online on our website.

Do I need to thaw the products before baking them?

Yes, we recommend that.

 

Because of their size, especially Bread Loaves require a longer thawing time before putting them into the oven.

 

If you want to save time in the morning, you can thaw the products in your refrigerator overnight and bake them immediately next morning.

 

For best results, we recommend always following the preparation/baking instructions on the product label or on our website.

I am not satisfied with the baking results. What to do?

Generally your baked goods should come out perfectly fine, if you adhere to the baking instructions, guaranteeing optimal baking results. Of course ovens vary and adjustments on temperature settings might be necessary.

In the rare case that things go wrong and you aren’t fully satisfied, please contact us via email customers@thebrotbox.com and we will gladly assist you!

Still need help?

Get in touch with us.

If you have further questions or cannot find the information you need on our website, please don’t hesitate to get in touch with us:

 

customers@thebrotbox.com